Container Parts & Accessories Returns, Refunds & Cancellations Policy

Order Cancellation or Modification – Orbix Containers And Structures.

Email: info@orbixcontainers.com

Phone: +1 (201) 850-7732 (Option 1)

If you need to cancel or modify your order, please contact us within 6 hours of placing it. After this period, your order may have already entered the preparation stage for dispatch, and we may not be able to make changes. Please note that a 5% bank processing and handling fee will apply to any cancellations.

Damaged or Incorrect Items

We’re sorry for any inconvenience caused. If you receive a damaged, faulty, or incorrect item, please email us at info@orbixcontainers.com with clear photos or video of the issue. Once verified, we’ll arrange a replacement or offer a credit towards your next order.

Please note that we cannot accept returns for items that are not defective but simply don’t meet expectations.

Returns & Refunds – Requirements

To request a return or exchange, email info@orbixcontainers.com with: – Your order number

– Images or video showing the issue

Items must meet the following conditions to be eligible for return:

– Unused, undamaged, and in original condition

– Returned in original packaging with all labels

– Returned within 40 days of receipt

Returns without prior authorization will not be accepted.

Return Shipping

Please return items using a tracked service. We cannot accept responsibility for untracked returns.

You’ll be responsible for return shipping if:

– You ordered the incorrect item or size

– The item is no longer wanted (must notify us within 7 days of receipt)

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 7 days.

Please note:

– Original shipping costs are non-refundable

– A 5% bank handling fee will be deducted per refunded item

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

– PPE items

– Custom-fabricated or personalized parts

– Clearance or final sale items

Order Delays

If your order hasn’t arrived within 30 days of dispatch, please contact us at info@orbixcontainers.com. We will either send a replacement or issue a full refund.